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Our Policies
- Curative Earth Approach
- Low Price Guarantee
- Shipping Information
- Returns & Replacements
- Privacy & Security
- Contact Information
- CurativeWoman guarantees to sell products which are effective in purpose, consisting of pure, healthy ingredients and created by companies who insist on positive Earth policies. What does this mean in plain English? Our products are both healthy for you and for the environment – guaranteed.
Customer loyalty is the most important ingredient in this Approach, so we are extending our 100% Satisfaction Guarantee to cover all of your purchases on CurativeWoman.com. If you are not satisfied with your purchase, for any reason, contact us within 30 days of receiving your order! When we take delivery of your unopened item(s), you will promptly receive a credit card refund for the item's full purchase price. Shipping costs cannot be refunded. Actual shipping costs will be charged or not refunded on "free shipping" offers, if order is returned. Used or unsealed items will not be accepted for a refund, as we follow strict health and safety policies. Customer is responsible for all shipping costs associated with the return of the item(s). Items damaged or lost in shipment back to Curative Woman will not be accepted for refund.
- CurativeWoman will guarantee that you are paying the lowest advertised price for all of our 1,000 (and counting) items. If you notice that any other retailer is advertising a lower price for an in-stock item, we will match it. Before placing your order, email us at support@curativewoman.com or call at (888) 458-7789 and provide to us the appropriate web page or advertisement which clearly states the advertised price. We will match any competitors price on identical items, not including prices advertised on auction or bidding sites. Why shop anywhere else when we guarantee the lowest prices and your complete satisfaction?
- Shipping Information
- You will receive free shipping on all orders above $100 as a thank you for doing business with Curative Woman. Shipping is offered at a reduced flat rate of only $8.49 for orders below $100. Of course, we offer you additional shipping options to suit your particular needs, which you may select during checkout. We ship the majority of our orders via UPS, which means your packages are fully trackable and arrive at your door quickly usually within 3-5 business days of placing your order. Curative Woman might elect to use USPS Priority Mail for packages shipping to Alaska or Hawaii, P.O. Boxes, or those weighing less than 1 pound.
We will ship your in-stock items the same day we receive your order, if we receive it before 1 PM (Eastern Standard Time) Monday through Friday. If an item is out of stock, we will immediately alert you. Back ordered items, on average, ship within one week. We may elect to ship a portion of your order, in which case we will ship your back ordered item to you free of charge as soon as soon as we are able.
Hasn’t everyone out there placed an order, only to realize that something was forgotten? Don’t be shy. Give us a call immediately, 888-458-7789, to speak with a friendly, knowledgeable Curative employee (or, as we call ourselves around the office, the Curative Family). If no one is available to take your call, please leave a detailed message and someone will return your call. If your order has not already shipped, we’d be glad to help you out. - Returns & Replacements
- We take special care to pack your items so they arrive in pristine condition. However, sometimes products arrive damaged due to uncontrolled events. If this occurs, email us at returns@curativewoman.com or call at 888-458-7789 within 72 hours of receiving the shipment of damaged items.
If our Shipping department accidentally sends you the incorrect product, we will provide you the opportunity to ship it back to us for free, so that we can send you the correct item. Again, just email us at returns@curativewoman.com or call at 888-458-7789, and we’ll walk you through each step. - Privacy & Security
- CurativeWoman adheres to the safest principles for privacy and security on the market. We protect your privacy as we do your skin and the environment!
We will never sell or rent any information you provide to us on this site - ever.
We have partnered with Authorize.Net to offer safe and secure credit card transactions for our customers. The strict 256-bit Secure Sockets Layer (SSL) technology is adhered to for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols are used to protect your information. Our credit card processor is also compliant with the Payment Card Industry (PCI) Data Security Standard.
We have taken further steps to protect your private data by purchasing a valid SSL Certificate. Data is protected by encryption, a mechanism that prevents eavesdropping and tampering. SSL provides confidence that private data sent from CurativeWoman.com are kept confidential. - Contact Information
- We sell Beauty products with purpose. CurativeWoman wants you to purchase the items that suit your particular needs. As best we try, sometimes even our detailed website cannot give you the specific information you need or answer your personal questions.
In that regard, sometimes it is best to contact a real human being in the Curative Family (one of our associates) who can best answer any questions you might have or direct you to someone who can. Please call us at (888) 459-7789 Monday through Friday, 9 AM to 5 PM (EST), leave your message, and someone will return your call.
If you would prefer to send us an email, please do so at support@curativewoman.com
Please do bear in mind that email is both quicker and more environmentally friendly than paper mail.
